At Panacea our mission is to make vets more successful.  One of our strategies for doing so is to help automate everyday mundane tasks.  This helps you to be more efficient and to better serve your patients and clients.
Our new schedule rule functionality is another step in this long journey.  We can't wait to hear what you think of them.
In this release we've also added:

  • The ability to create your own custom observation types (see below).

  • You now have the option of whether or not to allow Panacea support staff with access to your Panacea environment (look for 'Allow Support Access' under clinic settings)

  • Expandable details of client account payments, which lets you easily see which invoices each payment has been reconciled against

  • The ability to create, view and vote on Panacea feature requests from within Panacea itself.  You can now see all feature requests from all users and vote on the ones that are most (and least) important to you.
    We're in the process of migrating our existing backlog of feature requests to Panacea now, so you will see this list grow rapidly over the next week or two.

Schedule Rules

We've completely redesigned how clinic and staff schedules work to provide you with much greater power over when staff are available to accept bookings (including bookings made online and directly into the calendar).

Staff availabilty is controlled in two places:

  1. At the clinic level, where you define the 'Working Hours' for the clinic.

  2. At the staff level, where you define the 'Working Hours' for each individual staff member.

This makes it easy to define regular and ad-hoc availability of staff.  For more information on how clinic and staff schedules work, please refer to the user guide.

Improved Custom Observation Types

Panacea now lets you create custom observation types (for consultations) that include multi-choice lists of predefined values.
This can be really useful if you want to create an observation type that includes a standardised score or rating, for example.
Please check out of the user guide for more details.

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