Overview
Panacea's updated password recovery system provides a secure self-service option to reset your password without administrator intervention. The process verifies your identity via email and follows security best practices to prevent unauthorized access.
How to Reset Your Password
Step 1: Initiate Password Reset
Navigate to the Panacea login page
Click "Forgot your password?" below the login fields
Enter the email address associated with your account
Click SEND INSTRUCTIONS
Step 2: Check Your Email
You'll receive a password reset email within 5 minutes (check spam/junk folders if not in inbox)
The email contains a secure, time-limited reset link (expires in 24 hours)
Security Note: If you didn't request this reset, contact our support immediately.
Step 3: Create a New Password
Click the reset button in your email (opens in browser)
Enter and confirm your new password
Click Change my password
Step 4: Log In
Return to the login page
Enter your email and new password
If you enabled 2FA, complete the verification step
Troubleshooting
I didn't receive the reset email:
Wait 5 minutes and check spam/junk folders
Verify you entered the correct email address
Contact Panacea support if still unresolved
My reset link expired:
Return to the login page and restart the process
I remember my old password now:
Simply log in normally - unused reset links automatically expire
Security Best Practices
Never share passwords - Panacea staff will never ask for your password
Use a password manager - Generate/store complex passwords securely
Enable 2FA - Add an extra layer of protection (see [2FA guide])
Update regularly - Change passwords every 3-6 months