Overview
Panacea now implements soft deletion for organisations and clinics:
✔️ Deleted items remain recoverable for 30 days
✔️ Audit logs track all deletion activity
✔️ Billing adjustments are prorated automatically
How Deletion Works Now
Step-by-Step Deletion Process
Navigate to Settings → Organisations (or Clinics)
Select the entity you wish to delete
Click Delete and confirm the action
Receive on-screen confirmation
Important Restrictions:
You cannot delete your currently active organisation/clinic
A replacement entity must be created first (see "Critical Requirements" below)
Only clinic's Admins and it's Owner are able to the delete the records
Data Recovery During 30-Day Window
To restore a deleted organisation/clinic:
Please contact Panacea Support to initiate the recovery process
Critical Requirements
Before Deleting
Create a replacement organisation/clinic first
Migrate users/data as needed
Switch active sessions to the new entity
Billing Impact
New clinics are immediately added to your billing cycle (prorated as needed)
Deleted clinics:
Status automatically changes to "Suspended" (read-only mode)
Immediately removed from billing upon deletion
Retain all data for 30 days in recoverable state
Alternative to Deletion: Suspension
If you want to:
✔️ Remove a clinic from billing without deleting it
✔️ Preserve access to historical data
✔️ Avoid using your 30-day recovery window
Use the Suspend Clinic option instead:
Navigate to Settings → Clinics
Select the clinic and click "Suspend"
Confirm to:
Disable new activity
Remove from billing calculations
Retain full access to records
Note: Suspended clinics can be reactivated at any time with no data loss.
